SHIPPING & DELIVERY POLICY
Last Updated: October 04, 2025
At Moroccan Sink, we are committed to delivering our authentic, handcrafted Moroccan products safely and efficiently to customers worldwide.
All our products are carefully prepared, inspected, and securely packaged before shipment.
Please read our Shipping & Delivery Policy carefully before placing an order.
1. FREE WORLDWIDE SHIPPING
We are proud to offer FREE WORLDWIDE SHIPPING on eligible orders placed through MoroccanSink.com.
Our products are shipped directly from Morocco using trusted international carriers, including DHL Express and FedEx.
Free shipping covers the standard transportation cost from Morocco to the delivery address provided by the customer.
IMPORTANT: Free shipping does not include customs duties, import taxes, VAT, customs clearance fees, or other charges imposed by the destination country.
These additional charges, when applicable, are the responsibility of the customer unless explicitly stated otherwise at checkout.
Shipping availability may vary depending on the destination country and applicable carrier restrictions.
We do not ship to P.O. boxes, military addresses, or restricted destinations where delivery services are unavailable.
2. ORDER PROCESSING & PRODUCTION TIME
Moroccan Sink products are handcrafted by skilled Moroccan artisans.
Processing and production times depend on product availability and customization requirements.
In-Stock Products
Available products are generally prepared and dispatched within 1–2 business days after payment confirmation.
Made-to-Order & Customized Products
Products requiring special colors, dimensions, decorative patterns, or other customizations generally require 7–14 business days for production.
Production times may vary depending on the complexity of the order, artisan availability, and manufacturing conditions.
Customers will be informed of significant production delays whenever reasonably possible.
Please note that production time is separate from shipping transit time.
3. INTERNATIONAL SHIPPING & DELIVERY TIMES
We ship internationally using DHL Express, FedEx, and other reliable logistics partners.
Estimated International Delivery Time: 5–8 Business Days After Dispatch
Delivery estimates depend on the destination country, carrier availability, and customs clearance procedures.
Delivery times are estimates and are not guaranteed.
International shipments may experience delays due to:
- Customs inspections and clearance procedures;
- Public holidays;
- Weather conditions;
- Carrier operational disruptions;
- Incorrect or incomplete shipping information;
- Import restrictions or additional documentation requirements.
We will make reasonable efforts to assist customers with delivery-related issues.
Shipping Rates
Standard International Shipping
Estimated transit time: 5–8 business days
Shipping fee: FREE for eligible destinations.
4. CUSTOMS DUTIES, IMPORT TAXES & CLEARANCE FEES
IMPORTANT NOTICE FOR INTERNATIONAL CUSTOMERS
All Moroccan Sink products are shipped from Morocco.
Depending on the destination country, orders may be subject to customs duties, import taxes, VAT, customs clearance fees, or additional administrative charges.
These charges are NOT included in our product prices or free shipping offer unless expressly stated otherwise at checkout.
The customer is responsible for paying all applicable import-related charges.
Customs duties and taxes are determined by the customs authorities of the destination country.
Moroccan Sink has no control over these charges and cannot guarantee their exact amount.
Customers are strongly encouraged to verify applicable import regulations and taxes before placing an order.
By placing an order, customers acknowledge that additional customs charges may apply and agree to pay them when legally required.
5. REFUSAL OF DELIVERY & UNPAID CUSTOMS FEES
IMPORTANT – CUSTOMER RESPONSIBILITY
If a customer refuses to accept delivery because of unpaid customs duties, import taxes, VAT, customs clearance fees, or other import-related charges, Moroccan Sink shall not be held responsible for the resulting failure of delivery, to the extent permitted by applicable law.
Customers are informed before purchase that international orders may be subject to additional customs charges.
Refused Shipments
A shipment may be considered refused or undeliverable when the customer:
- Refuses to pay applicable customs duties or import taxes;
- Refuses delivery from the shipping carrier;
- Fails to complete customs clearance procedures;
- Fails to provide required customs documentation;
- Does not respond to reasonable delivery or clearance requests from the carrier.
In these circumstances, the shipment may be held by customs, returned to Morocco, or otherwise handled according to the carrier’s procedures and applicable regulations.
Refunds for Refused Shipments
Refusing delivery because of customs charges does not automatically entitle the customer to a refund.
Moroccan Sink does not provide automatic refunds for shipments refused solely because the customer does not wish to pay applicable customs duties or import taxes.
Where no mandatory statutory refund right applies, such orders may be considered ineligible for a refund, particularly when they contain custom-made or personalized products.
Where a refund is legally required, Moroccan Sink will comply with applicable consumer protection laws.
Additional Costs
Where legally permitted, customers may be responsible for reasonable and documented expenses directly resulting from their refusal or failure to complete customs clearance, including:
- Original shipping expenses;
- Return shipping costs;
- Customs storage fees;
- Additional carrier handling fees;
- Customs administrative charges;
- Other directly related return expenses.
Any deduction from an eligible refund will be made only where permitted by applicable law.
The return of a refused shipment to Morocco does not automatically guarantee a full refund.
6. ORDER TRACKING
Once an order has been dispatched, customers will receive a shipping confirmation email containing their tracking information.
Tracking details may include:
- Shipping carrier;
- Tracking number;
- Estimated delivery date;
- Shipment status.
Customers can follow their shipment through the carrier’s official tracking system.
Please allow up to 24 hours after dispatch for tracking information to become available.
7. DAMAGED OR BROKEN PRODUCTS
We take great care in packaging our handcrafted ceramic sinks and other fragile products.
However, damage may occasionally occur during international transportation.
If your order arrives damaged or broken, please contact us as soon as possible, preferably within 3 days of delivery.
Please provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the external shipping box.
- Photographs of the internal protective packaging.
Please keep the original packaging until the issue has been reviewed.
Replacement Guarantee
If a product is confirmed to have arrived damaged or defective, Moroccan Sink will arrange an appropriate remedy.
Our preferred solution is to provide a replacement product at no additional product cost.
For available products, replacement preparation may begin promptly after verification.
For handcrafted or customized products, additional production time may be required.
Customers retain all mandatory legal rights to refunds, repairs, replacements, or other remedies under applicable consumer protection laws.
8. RETURNS & REFUNDS
We want our customers to be satisfied with their purchases.
Eligible return requests may be submitted within 7 days following delivery, subject to our Returns & Refunds Policy and any longer mandatory withdrawal period required by applicable law.
Return Conditions
- Products must be unused and in their original condition.
- Products must be securely packaged.
- Customers must contact our support team before arranging a return.
- Return shipping costs are generally the customer’s responsibility for voluntary returns.
- Custom-made and personalized products are generally excluded from voluntary returns, subject to applicable law.
Refund Processing
Once an eligible returned item has been received and inspected, approved refunds are generally processed within 7 business days.
Additional processing time may be required by banks or payment providers.
For complete information, please refer to our Returns & Refunds Policy.
9. INCORRECT SHIPPING ADDRESSES & FAILED DELIVERIES
Customers are responsible for providing accurate and complete shipping information at checkout.
Please ensure that the recipient’s name, address, postal code, telephone number, and other required delivery details are correct.
If a shipment cannot be delivered because of incorrect information supplied by the customer, additional shipping or return charges may apply where legally permitted.
Moroccan Sink will make reasonable efforts to assist in resolving delivery issues.
Customers are encouraged to contact us immediately if they notice an error in their shipping information.
10. LOST OR DELAYED SHIPMENTS
If your shipment appears lost or experiences an unusual delay, please contact our customer support team.
Moroccan Sink will assist in opening an investigation with the relevant shipping carrier.
We may request additional information to help locate the shipment.
Where a shipment is confirmed lost or not delivered, we will provide the remedy required under applicable consumer protection laws.
Customs delays and carrier disruptions may affect estimated delivery times but do not remove any mandatory consumer rights.
11. CUSTOMER ACKNOWLEDGMENT
By placing an order through MoroccanSink.com, customers acknowledge that:
- Products are shipped internationally from Morocco.
- Shipping transit times are estimates.
- Custom-made products require additional production time.
- Customs duties, import taxes, and clearance fees may apply.
- Unless expressly included at checkout, import-related charges are the customer’s responsibility.
- Refusing to pay customs fees may result in failed delivery.
- Refused shipments are not automatically eligible for refunds.
- Additional expenses caused by customs refusal may apply where legally permitted.
- All shipping, return, and refund conditions remain subject to mandatory applicable consumer protection laws.
12. CONTACT INFORMATION
For questions about shipping, customs clearance, tracking, damaged products, or delivery issues, please contact us.
Moroccan Sink – Customer Support
Email: support@moroccansink.com
Website: MoroccanSink.com
Our team will be happy to assist you with your order.
Thank you for choosing Moroccan Sink and supporting authentic Moroccan craftsmanship.